Quality Assurance​

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Institutionalizing quality assurance and evaluation processes.

Team AISE believes in a system of checks and balances, conducting peer review and desk audits to ensure

only the very best solutions and products are submitted to our customers. We also believe in knowing the status of every project and ensuring all stakeholders have visibility into its progress.

 

 

Maintain Technical Expertise
 

Team AISE is committed to maintaining and expanding the technical expertise of our professionals. To that end we encourage our staff to attend commercial and industry training hosted by leading experts, provide incentive bonuses for higher-education degrees, provide incentives for professional certifications, challenge our professionals to expand their technical and management skills beyond their current focus, and participate in industry organizations that drive standards and quality assurance of knowledge.

 

 

Ability to Monitor and Maximize Quality

 

Team AISE has developed several advanced techniques to track multiple delivery orders that provide continuous insight throughout project life cycle and allow the management/project team to control cost, schedule, scope and performance, thus paving the way to deliver quality services and systems with no surprises. The techniques include conducting monthly in-progress reviews (IPRs), bi-weekly status updates (BSUs), monthly status reports (MSRs) and independent quality assessments (IQAs). Each of these reviews uses specifically tailored agendas to meet individually stated project goals. We follow up every meeting among the team or with the client, with complete meeting minutes and action items, all of which is tracked on our collaborative SharePoint site.

 

Approach to Guarantee Responsiveness to and Cooperation with Customers

 

Team AISE operates on the philosophy that no job is too small or complicated — we are flexible in our approach to satisfying a customer or war-fighter. Working side-by-side with our customers as a seamless work force, we are able to communicate freely and identify increasing demands early and ramp up support as needed before an easily managed situation grows into a fast-moving crisis. Similar to the fast-paced ramp up support our customers provide for ever-changing mission of today’s war fighter, Team AISE is poised for surge support through our agile and responsive scoping, announcing and staffing practices across our team members. Our team members recognize the urgency to fill positions quickly with dedicated and highly qualified staff, reducing turnover and increasing customer satisfaction. Aligned seamlessly with our customer, we view ourselves as a strategic partner. We are one team working toward a common goal of satisfying the mission at hand – the client’s success is our success.

 

 

Approach to Problem Resolution

 

The Program and Project Manager will work together to identify an amiable solution for a risk mitigation process to address programmatic, technical issues, security emergency alerts (CERT response), and customer concerns. Issues will be assigned an escalation value and point of contact that will ensure all issues reach an equitable resolution in a timely manner. Issues, particularly technical issues, will be tracked in Team AISE’s project management system and will serve as a source of information that enables Team AISE to re-purpose solutions when possible or practical. Should a team member identify an issue during the course of a Delivery Order (DO), Team AISE will promptly execute steps as identified in the risk mitigation process, ensuring a timely resolution to the problem.

 

 

Flow-Down of Incentives to Team Partners

 

AISE has established a process that provides an incentive to all partner firms to identify cost saving opportunities and maximize efficiency. When efficiencies realized positively impact the contractor team bottom line, the firm responsible for those efficiencies will receive the greatest share of the increased revenue generated. This process involves 1) as a function of the planning phase of a Task Order (TO) delivery, the TO delivery team will identify potential cost savings measures (for example automate existing manual process etc.), 2) Execute TO in accordance to the process and plan, and 3) Evaluate if savings have been achieved.